Our goal is to provide excellent support to every customer. BCC Software delivers powerful address management solutions with one priority: the success and productivity of our customers. That’s why we offer unlimited toll-free technical support to all Bulk Mailer customers, regardless of the edition you are using.
Bulk Mailer Community
Time is money, which is why we provide 24/7 support via the Bulk Mailer Community. Submit your support cases anytime from anywhere and access all the information you need in one convenient location.
Email support is available Monday – Friday, 6 a.m. – 5 p.m. Pacific Time.
Sometimes you just need to talk to someone on the phone.
Our phone support is open Monday – Friday, 6 a.m. – 4 p.m. Pacific Time.
When needed this service allows our support team to access your desktop to get you on your way to a solution quickly.
During your support call, our support team may request to establish a remote assistance connection to interactively help you diagnose and resolve your support request. Once you have received your support Session Code, please click here to access the Remote Support solution.ACCESS REMOTE SUPPORT